Prime 420 Route logo
PRIME 420 ROUTE
Licensed · Boutique
Support

FAQ

Do I need an account to browse?

No. The menu and deals are open to everyone 21+. An account is only needed to place an order, save favorites or see your order history.

How do I pay?

Payment happens in person — cash or debit at the pickup counter or at delivery handoff. We do not take cannabis payments online.

What ID do I need?

A valid, unexpired government photo ID showing you are 21 or older. The name should match the order. No ID, no handoff.

How fast is pickup?

Pickup runs 8:00am to 10:00pm daily. Most pre-orders are ready inside 30 minutes; you'll see the status move to Ready in your order history.

When do you deliver?

Delivery runs 10:00am to 8:30pm daily, where legally permitted. Pick a delivery window at checkout and someone 21+ must accept in person.

Can I change or cancel an order?

Yes, while it still shows Pending. Call or text (380) 895-2970 and we'll take care of it.

How do promo codes work?

Enter the code at checkout. Some deals apply automatically once your subtotal clears the minimum. Promotions are limited-time and can't be stacked unless we say so.

What weights can I buy for flower?

3.5g, 7g, 14g and 28g. The 14g and 28g options carry a built-in bulk break.

Are returns allowed?

Cannabis products can't be returned once they leave our premises. If something is defective or mislabeled, contact us right away.

How do I reach a human?

Call or text (380) 895-2970, or email mikedawsonjr@icloud.com. We answer during operating hours.

Contact support

Licensed retailer · 21+ only · Legal & license info